Shipping policy

Shipping Policy

Thank you for choosing Vitabrand. We take pride in creating custom products specifically for you. Because each item is made to order, our shipping process is slightly different than a traditional store. Please review our policy below to understand how your order travels from our hands to yours.

1. Order Fulfillment & Processing

Since we are a Print-on-Demand brand, your items are created only after you place an order.

• Fulfillment Time: It typically takes 7–30 business days to print and quality-check your items before they are shipped.

• Peak Seasons: During holidays or high-demand periods, fulfillment may take up to 14-60 business days.

• Business Days: Processing occurs Monday through Friday, excluding major holidays.

2. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following estimated delivery windows (inclusive of fulfillment time):

Destination	Estimated Delivery Time	Shipping Method
United States	7–30 Business Days	Standard Tracked
Canada / UK	7–30 Business Days	International Standard
Europe	7–30 Business Days	International Standard
Rest of World	7–30 Business Days	International Standard

Note: Delivery dates are estimates. While we do our best to meet these windows, Vitabrand cannot guarantee exact arrival dates due to potential carrier delays or customs processing.

3. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number. The tracking number will typically become active within 24–48 hours of shipment.

4. International Shipping, Duties, and Taxes

We ship globally! However, please be aware of the following:

• Customs & Duties: Your order may be subject to import duties and taxes (including VAT) which are incurred once a shipment reaches your destination country. Vitabrand is not responsible for these charges if they are applied and are your responsibility as the customer.

• EU Customers: In accordance with 2026 EU regulations, customs duties may apply to all orders regardless of value. Please check your local customs office for specific rates.

5. Lost or Damaged Items

If your order arrives damaged or if the tracking shows "Delivered" but you haven't received it, please contact us at efeakaybusiness@gmail.com within 14 days of the estimated delivery date.

• Damaged Goods: Please include photos of the damaged product and the packaging.

• Address Errors: Please double-check your shipping address. Vitabrand is not responsible for orders sent to an incorrect address provided by the customer.

6. Multiple Shipments

To get your items to you as fast as possible, orders with multiple products may occasionally be shipped in separate packages if they are fulfilled at different facilities. You will receive separate tracking numbers for each shipment.

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Questions?

If you have any questions regarding your order or our shipping process, please reach out to our team at:

Email: efeakayhome@gmail.com

Hours: Monday – Friday, 9:00 AM – 5:00 PM CET (GMT+1)