Refund policy

Return & Refund Policy

At Vitabrand, we create every piece specifically for you. Because our products are custom-made to order, our policy is designed to maintain the integrity of our production cycle.

1. Order Cancellations & Refunds

Refunds are only processed if the order has not yet entered the fulfillment stage.

  • Window for Cancellation: Once an order is placed, you have a limited window to request a cancellation. If our production partner has already begun crafting your item, the order is considered final and cannot be refunded.

  • Process: To request a cancellation, email us immediately at efeakaybusiness@gmail.com with your order number.

2. Final Sale Policy

Once an order has been fulfilled and shipped, all sales are final.

  • We do not offer returns, exchanges, or refunds for buyer’s remorse, incorrect size selection, or change of heart.

  • Please consult our size charts carefully before finalizing your purchase.

3. Damages and Issues

Vitabrand acts as the design and brand curator; we utilize third-party professional partners for manufacturing and logistics.

  • Liability: Vitabrand is not directly responsible for damages occurring during the manufacturing process or transit handled by third-party carriers.

  • Reporting: If you receive an item that is defective or damaged, do not contact the manufacturer or shipping carrier directly.

4. Supplier & Manufacturer Contact

We maintain exclusive contracts with our global suppliers.

  • Protocol: Customers are strictly prohibited from contacting our suppliers or manufacturing facilities directly regarding order issues.

  • Authorized Communication: If you have a concern that requires supplier intervention, you must contact Vitabrand first. We will act as the intermediary to investigate the issue on your behalf.